Last updated: 15/04/26

1. Introduction

Browns of Harborne Limited (“we”, “us”, “our”) operates this website and is the data controller responsible for your personal data.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what data we collect, how we use it, and your rights. By using this website, you agree to the terms of this Policy.

2. The Data We Collect

We collect only the data necessary to operate our website and services.

2.1 Information you provide

You may provide personal data when you:

Place an order
Submit a contact form
Subscribe to our mailing list

This may include:

Name
Email address
Telephone number
Address (for order fulfilment)
Order details or enquiry content

2.2 Automatically collected data

When you visit the website, we may automatically collect:

IP address
Browser type and version
Time zone and device type
Pages visited and interaction behaviour
Referral source

This data is used for analytics, security, and performance and is not used to identify you personally.

3. How We Use Your Data

We only use your data where there is a lawful basis to do so.

3.1 Order fulfilment (Contract)

We process your data to:

Receive and manage orders
Contact you regarding your order
Fulfil requested products or services

3.2 Customer enquiries (Legitimate interest)

We use your data to:

Respond to enquiries
Provide requested information

3.3 Email marketing (Consent)

Where you opt in, we use your email address to:

Send updates, offers, and news

You can unsubscribe at any time via:

The unsubscribe link, or
Contacting us directly

3.4 Website improvement (Legitimate interest)

We analyse usage data to:

Improve website performance and usability
Monitor for misuse or security issues

4. Data Sharing and Third Parties

We do not sell or rent your personal data.

We may share data only where necessary with:

Email service providers
Website hosting providers
Form or analytics providers
IT and support services

These providers process data securely and only on our instructions.

5. Social Media and External Links

Our website may include links to third-party platforms such as Facebook and Instagram.

These platforms may collect data independently using cookies or tracking technologies. We do not control how these third parties collect or process your data, and you should review their privacy policies separately.

6. Cookies and Tracking

We may use cookies and similar technologies to:

Ensure website functionality
Analyse usage
Support marketing activity

Where required, you will be given the option to accept or reject non-essential cookies.

7. Data Retention

We retain personal data only for as long as necessary:

Order data: retained for operational and legal purposes
Enquiries: retained for customer service reference
Marketing data: retained until you withdraw consent

We may retain data longer where required by law.

8. Data Security

We implement appropriate technical and organisational measures to protect your data.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Some service providers may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

10. Your Rights

Under UK data protection law, you have the right to:

Be informed about how your data is used
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing
Object to processing
Request data portability

To exercise your rights, contact us using the details below.

11. Legal Disclosure

We may disclose personal data where required to:

Comply with legal obligations
Enforce our rights
Prevent fraud or misuse

12. Limitation of Responsibility

We take reasonable steps to protect your data. However:
We are not responsible for third-party platforms or services
We are not liable for loss or damage arising from unauthorised access beyond our reasonable control

13. Contact Information

If you have any questions or wish to exercise your rights, please contact:

Browns of Harborne Limited

Email: hello@brownsofharborne.co.uk